Terms of Service

Last updated: 10 September 2025

Effective date: 10 September 2025

1. Acceptance of Terms

By accessing or using timepup ("Service", "Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our Service.

These Terms constitute a legally binding agreement between you and timepup ("we", "us", "our"). We reserve the right to modify these Terms at any time, with notice provided through the Platform.

2. Description of Service

timepup is a business management platform that provides tools for appointment scheduling, client management, payment processing, team coordination, and related business operations.

Our Service includes web and mobile applications, APIs, integrations with third-party services, and customer support.

3. User Accounts and Registration

3.1 Account Creation

  • You must provide accurate, complete, and current information during registration
  • You are responsible for maintaining the confidentiality of your account credentials
  • You must be at least 18 years old to create an account
  • One person or entity may not maintain multiple accounts

3.2 Account Security

  • You are responsible for all activities under your account
  • Notify us immediately of any unauthorized access or security breaches
  • We reserve the right to suspend accounts that appear compromised

4. Acceptable Use Policy

4.1 Permitted Uses

You may use our Service for legitimate business purposes, including:

  • Managing appointments and bookings
  • Storing and organizing client information
  • Processing payments for services
  • Coordinating with team members
  • Generating business reports and analytics

4.2 Prohibited Uses

You may not use our Service to:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Transmit harmful, offensive, or illegal content
  • Attempt to gain unauthorized access to our systems
  • Interfere with the Service's operation or other users' access
  • Use the Service for any unlawful business activities
  • Spam, harass, or abuse other users or their clients
  • Reverse engineer, decompile, or attempt to extract source code

5. Data and Privacy

5.1 Your Data

  • You retain ownership of all data you upload to our Service
  • You grant us necessary rights to process your data to provide the Service
  • You are responsible for ensuring you have rights to all data you upload
  • You must comply with applicable data protection laws (GDPR, etc.)

5.2 Client Data

  • You are the data controller for your clients' personal data
  • You must obtain proper consent from clients for data processing
  • You must handle client data in accordance with applicable privacy laws
  • We act as a data processor and will assist with your compliance obligations

6. Payment Terms

6.1 Subscription Fees

  • Subscription fees are billed in advance on a monthly or annual basis
  • All fees are non-refundable except as required by law
  • We may change our pricing with 30 days' notice
  • Failed payments may result in service suspension

6.2 Transaction Processing

  • We use Stripe for payment processing
  • Transaction fees apply to payments processed through our platform
  • You are responsible for any chargebacks or disputed transactions
  • We may hold funds in accordance with our risk management policies

7. Service Availability and Support

7.1 Service Availability

  • We strive for 99.9% uptime but do not guarantee uninterrupted service
  • Scheduled maintenance will be announced in advance when possible
  • We are not liable for service interruptions beyond our control

7.2 Customer Support

  • Support is provided via email, chat, and help documentation
  • Response times vary by subscription tier and issue complexity
  • We provide support in English during business hours

8. Intellectual Property

8.1 Our Rights

  • We own all rights to the timepup platform, software, and related materials
  • Our trademarks, logos, and branding are protected intellectual property
  • You may not use our intellectual property without written permission

8.2 Your Rights

  • You retain ownership of your business data and content
  • You grant us a license to use your data to provide the Service
  • You may export your data at any time

9. Termination

9.1 Termination by You

  • You may cancel your subscription at any time
  • Cancellation takes effect at the end of your current billing period
  • You can export your data before termination

9.2 Termination by Us

  • We may suspend or terminate accounts that violate these Terms
  • We may terminate the Service with 30 days' notice
  • We will provide data export opportunities before termination

9.3 Effect of Termination

  • Your access to the Service will cease
  • We will delete your data according to our retention policies
  • Outstanding obligations survive termination

10. Disclaimers and Limitations of Liability

10.1 Service Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES.

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of England and Wales, without regard to conflict of law principles.

12.2 Jurisdiction

Any disputes arising from these Terms or the Service shall be resolved in the courts of England and Wales.

12.3 Alternative Dispute Resolution

We encourage informal resolution of disputes. For eligible disputes, we may participate in mediation or arbitration as an alternative to litigation.

13. Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, government actions, network failures, or other force majeure events.

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy and any additional agreements, constitute the entire agreement between you and timepup regarding the Service.

16. Updates to Terms

We may update these Terms from time to time. Material changes will be communicated via email or through the Platform. Continued use of the Service constitutes acceptance of updated Terms.

17. Contact Information

For questions about these Terms, contact us:

18. Acknowledgment

By using timepup, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

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